Terms of service

About us

Nordic Pet Portraits is operated by Naturtre.no Lødner (sole proprietorship), organisation number 933 126 501, Øvre Fjellvang 32, 3159 Melsomvik, Norway. Email: marcus.lodner@gmail.com. You can also reach us through our contact form.

Orders and contract

A binding agreement is formed when you receive our order confirmation by email. All products are made to order based on the photo and choices you approve in your preview.

Your photo

By uploading a photo you confirm that you own it or have the right to use it. We use your photo only to create and print your portrait and do not share it for any other purpose.

The artwork

Portraits are created with the help of AI from your photo. Small artistic variations are part of each style. The preview you approve is the artwork we print.

Prices and payment

All prices and shipping costs are shown in your local currency before you pay. Payment is processed securely by Shopify and its payment partners.

Delivery

See our Shipping policy.

Cancellation, returns and complaints

See our Refund policy. As a consumer you always have your statutory rights under applicable consumer law, including the right to complain about faulty items.

Personal data

See our Privacy policy.

Disputes

These terms are governed by Norwegian law. If we cannot resolve a dispute together, you may contact Forbrukerrådet (Norway) or use the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.